Real-Time Agent Assist

Onboarding new users or providing white-glove support often means juggling email, Zoom links, and external tools. But what if you could connect your users with a real expert inside your app-at the moment they need help?‍

With Webfuse, you can embed live, real-time guidance into any SaaS application.‍

Users simply visit a branded landing page, click “Go,” and are instantly connected to an expert-no plugins, no downloads.

Live support feels disconnected and friction-filled

• Users have to leave your app to join a Zoom or Teams call
• Support teams waste time coordinating links and meeting invites
• Most tools don’t offer in-app real-time support without major integrations
• Personalized onboarding is hard to scale without automation or queueing

How Webfuse solves this

In-App Expert Support via Secure, Embedded Video Sessions
Webfuse enables real-time collaboration via:

• Landing Page Queueing: Users enter a support queue from a custom-branded page
• In-App Video Support: Agents join users inside the app with no context-switching
• Persistent SPACE Links: Embed one link into emails, calendars, or app UIs
• Auto-Starting Videochat: No setup required-sessions launch the moment an agent joins

Key Benefits

• Human Guidance, Right Where It’s Needed: Connect users with real people inside your product
• No Downloads or Zoom Links: Everything happens inside a Webfuse-powered browser session
• Efficient Agent Queueing: Route support requests to the next available expert automatically

Examples

• Salesforce Onboarding: Help new users get started with guided walkthroughs
• In-App Support for High-Touch Users: Offer concierge assistance for enterprise clients
• ‍Premium Setup Packages: Add live help to setup flows for SaaS tools, portals, or analytics dashboards

Start live in-app support

‍Launch your expert onboarding program today. You’ll get a preconfigured SPACE with queueing, auto-start video, and calendar-ready integration.